The CSCS has established a DESK for Phone-In-Service where an investor can phone-in and obtain on the spot, his/her stock balances or stock position. This does not only instill confidence in the system, but also provides further transparency on the part of all players.

Stock confirmation via CSCS Automated Telephone Enquiry is a 24-hour free service for an immediate automated confirmation of your stock position balance. At present, access is allowed between 7.30 a.m. every Monday through 3.00 p.m. on Saturdays.

Requirements:

• Ensure you have access to telephone
• Ensure you have a touch-phone handset
• Know your account number(s) - this is different from your Clearing House Number that starts with letter ‘C’

Note:

• It is an interactive system. Follow the instructions given by the system
• Your personal identification number (called PIN number) represents your password, which restricts account information access to ONLY yourself. Unless otherwise changed, your account number is your automatic PIN number.
• Change your PIN number regularly or immediately you suspect espionage. It is very important you change your PIN number after the first attempt.
• All equities/securities have been coded so as to make enquiries through all telephone handsets possible (see list below). This is relevant ONLY to those investors that require information on a specific equity.

How To Use The Automated Telephone Enquiry

• Dial-to any of these numbers:
  01-2667498
  01-2640083
  01-2643939
  01-2640085
  01-4705113
  01-4710441

• If the connection is made, the phone will ring for about three (3) times after which you get a welcome message and instruction on how to proceed.
  - You will be asked to enter ‘1’ (one) (through your handset) for individual account information
  - You will be asked to enter your account number and an asterisks (*) at the end
  - Next is your personal identification number (PIN)
  - If you are validated you will be asked to pick an option out of the following:
  • Specific equity balance ------ 1
  • All equities balances ------ 2
  • Change your PIN number ------ 9

Analysis Of The Three Options

• Specific Equity Balance
  This affords you means of saving your valuable time by providing avenue to inquire on a specified symbol/security at a time.
  - After validation of your account and PIN numbers by the system enter 1 (one).
  - Enter the Identification Number of the symbol/security you desire (see list below)
  - Note that you can only inquire on a symbol/security within a telephone enquiry session.
  
  
• All Equities Balances<
  After validation of your account and PIN numbers by the system;
  - Enter 2 (two)
  - The system responds by telling you balances in all symbol/securities you have inventories
  
  
• Change your PIN Number
  After validation of your account and the PIN number, you want changed;
  - Enter 9 (nine)
  - The system asks for new PIN number. Enter your new PIN number
  - The system asks for confirmation of your new PIN number.
  - Re-confirm by entering the new PIN number the second time.
  - The system replies “PIN number successfully changed”.